New Cancellation Policy
Effective 1/1/23

Massage/FST/Acupuncture/Classes:

  • 24 Hours notice required

  • Full Cash Rate Fee if appointment cancelled within 24 hours

  • Fee waived if appointment rescheduled with SAME provider within SAME Work Week. Example, you have to late cancel a Tuesday appointment with Eric but are able to see him on Friday later that week. Saturday or Sunday cancellations will be allowed to reschedule through Thursday of that next week. If that new appointment is cancelled at any point, even before the 24 hour cut-off, you will be charged the Full Fee.

  • No Show/No Call: Full Cash Rate Fee. Patient will not be allowed to schedule future appointments until fee is paid.

Chiropractic/Physical Therapy/Podiatry:

  • 24 Hours notice required

  • 1 Strike Policy: Everyone gets one late cancel exemption. $60 fee for late cancel after 1 Strike

  • Fee waived and no strike given if appointment is rescheduled with SAME provider within SAME Work Week. Example, you have to late cancel a Tuesday appointment with Dr. Chuma but are able to see him on Friday later that week. Saturday or Sunday cancellations will be allowed to reschedule through Thursday of that next week. If that new appointment is cancelled at any point, even before the 24 hour cut-off, you will be charged the Full Fee.

  • New Patients: 1 strike and $100 fee with 2nd offense as appointments are longer

  • No Show/No Call: $60 fee regardless of whether you have a strike or not.We hope that you can understand this necessary change!

***We understand that emergencies, bad weather and illness do occur, please let us know as soon as possible if you are unable to make your appointment. These cases will be assessed on a case by case basis.

Thank you for your understanding.